01
Confidentiality
Individual session content is confidential subject to safeguarding, serious-risk and legal exceptions. Routine session content is not reported to the employer.
Confidentiality, safeguarding & governance
Clear boundaries protect the employee and the employer.
Exactly what stays confidential, what can be reported, and what happens if safeguarding, serious risk or clinical needs arise.
Employer due diligenceScope • Confidentiality • Safeguarding • Reporting
Adults aged 18+Non-clinical supportSafeguarding exceptions applyNon-identifying reporting
What the employer can expect
Six areas are agreed before support begins.
02
Scope of Practice
The service provides non-clinical coaching and wellbeing support. It does not replace medical diagnosis, psychotherapy, psychiatric care or emergency mental-health services.
03
Safeguarding
Where significant risk or safeguarding concerns arise, appropriate escalation may be necessary and the relevant route is followed.
04
Record Keeping
Sessions are not routinely recorded. Brief, proportionate confidential notes are retained securely with access restricted to the practitioner.
05
Employer Reporting
Reporting can include agreed utilisation, attendance and broad non-identifying themes — not individual session notes or routine confidential disclosures.
06
Complaints
Formal complaints are handled through a documented process, with a substantive response target of 10 working days.
How the boundary works
Private by default. Escalated only when the defined boundary requires it.
Employees know what is private. Employers know what happens when risk, safeguarding or clinical need changes the situation.
1
Before launch
Access, eligibility, confidentiality, data and escalation arrangements are agreed.
2
During delivery
Individual content remains confidential within the defined exceptions.
3
When risk requires action
The appropriate safeguarding, emergency or clinical route is used.
4
At review
The employer receives only the level of non-identifying information agreed.
Unsure?
Speak to us about a free 7-day trial before committing.
If you want to see how the support could work in practice before making a longer-term decision, contact Steven and discuss a short trial for your workforce.